Shipping policy
Shipping Policy
Welcome to SPRK Powerwear. We are committed to delivering your order as quickly and safely as possible.
Order Processing
All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays.
During high-demand periods, promotions, or holidays, processing times may be slightly delayed.
Shipping Times
Estimated delivery times:
- Australia: 3–10 business days
- New Zealand: 7–14 business days
- International: 10–21 business days
Please note that delivery times are estimates only and may vary depending on your location and postal service delays.
Shipping Costs
Shipping costs are calculated at checkout based on your location and order size.
We may occasionally offer free shipping promotions, which will be advertised on our website or social media pages.
Tracking Information
Once your order has been shipped, you will receive a confirmation email with tracking details so you can monitor your delivery.
Incorrect Shipping Details
Customers are responsible for providing accurate shipping information at checkout. SPRK Powerwear is not responsible for delays or lost parcels caused by incorrect addresses provided by the customer.
Lost or Delayed Parcels
If your parcel is significantly delayed or appears lost, please contact us and we will do our best to assist with the courier investigation process.
However, SPRK Powerwear is not liable for delays caused by postal services, customs, weather conditions, or other factors outside our control.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damage and your order number so we can assist you.
Contact Us
If you have any questions regarding shipping, please contact us through our website:
SPRK Powerwear Contact Page